Introduction

SmartDigitalStream ("we," "our," or "us") operates smartdigitalstream.com and provides educational services focused on unsupervised learning in finance. We understand that your privacy is important, and we're committed to protecting your personal information while delivering valuable educational content.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services. By accessing our platform, you agree to the practices described in this policy. We operate under Thai privacy laws and international data protection standards.

Information We Collect

We collect various types of information to provide and improve our educational services. The information we gather helps us understand how you interact with our platform and allows us to offer personalized learning experiences.

How We Use Your Information

Your information helps us deliver educational content effectively and improve our services continuously. We process your data for specific purposes and always ensure it's done lawfully and transparently.

• Providing access to educational content and tracking your learning progress
• Sending course updates, educational materials, and important service notifications
• Improving our website functionality and developing new educational features
• Responding to your inquiries and providing customer support
• Analyzing website usage patterns to enhance user experience
• Complying with legal obligations and protecting against fraudulent activities
• Personalizing content recommendations based on your learning preferences

Data Sharing and Third Parties

We believe in maintaining your trust by being transparent about when and how we share your information. We never sell your personal data, and we only share information when necessary for legitimate business purposes or legal compliance.

Service Providers

We work with trusted third-party service providers who help us operate our platform, such as hosting services, email delivery systems, and analytics providers. These partners are contractually bound to protect your information and can only use it for specified purposes.

Legal Requirements

We may disclose your information if required by Thai law, legal process, or to protect the rights, property, or safety of SmartDigitalStream, our users, or others. This includes cooperating with law enforcement when legally required.

Your Privacy Rights

Under Thai privacy laws and international standards, you have several rights regarding your personal information. We're committed to helping you exercise these rights easily and effectively.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.

Technical Safeguards

Our website uses SSL encryption for all data transmission, secure hosting environments, and regular security updates. We employ firewalls, intrusion detection systems, and access controls to protect our servers and databases.

Administrative Measures

Access to personal information is limited to authorized personnel who need it for their job responsibilities. Our team receives regular privacy training, and we maintain strict confidentiality agreements with all staff and contractors.

Data Breach Response

In the unlikely event of a data breach, we have procedures in place to quickly assess the situation, contain the breach, and notify affected users and relevant authorities as required by law. We'll provide clear information about what happened and what steps we're taking to address it.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Different types of information may have different retention periods.

Retention Periods

• Account information: Retained while your account is active plus 3 years after closure
• Learning progress data: Kept for 5 years to support transcript requests and educational verification
• Communication records: Maintained for 2 years for customer service and quality purposes
• Website analytics: Aggregated data retained indefinitely, individual user data for 2 years
• Legal compliance records: Retained as required by Thai law and regulations

When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion of your data, though we may need to retain certain information for legal or legitimate business purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. These tools help us understand how users interact with our platform and improve our services accordingly.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality and security
• Analytics cookies: Help us understand website usage patterns and improve performance
• Preference cookies: Remember your settings and personalize your experience
• Marketing cookies: Used to deliver relevant content and measure campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience. Most browsers allow you to view, manage, and delete cookies according to your preferences.

International Data Transfers

As an educational platform serving a global audience, we may transfer your information to servers and service providers located outside Thailand. When we do this, we ensure appropriate safeguards are in place to protect your data according to Thai privacy standards.

We work only with service providers who demonstrate adequate data protection measures and enter into data processing agreements that require the same level of protection we provide. Any international transfers comply with applicable data protection laws and industry best practices.

Children's Privacy

Our services are designed for individuals who are 18 years or older. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from someone under 18, we will take steps to delete that information promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately. We encourage parents to monitor their children's online activities and educate them about sharing personal information safely.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or prominent notices on our website before the changes take effect.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Your continued use of our services after any changes constitutes acceptance of the updated policy.